One of the biggest challenges our clients face is security, compliance and constant changes to the regulatory environment.
We can help and here’s our quality assurance:
- Secure and compliant (ISO and PCI Certification)
- Ability to record, replay and score 100% of our contact centre interactions
- Client remote monitoring capabilities
- Real-time performance reports
- Client Satisfaction Process: Voice Of Customer (VOC); Net Performance Score (NPS); Likely To Recommend (L2R)